Customer Service Technology, A.T.D.

(Minimum 18 credit hours)

This program is designed to prepare students for employment in customer service occupations such as telemarketers, customer service clerks (retail trade), and customer service representatives. It is designed to prepare students for employment in entry level positions involving customer service activities in all industry areas of marketing and in all institutions of marketing (retail, wholesale, services). The content includes interpersonal skills, customer service and selling concepts, math, keyboarding, communication skills, and employability skills.

The following is a suggested sequence of courses:

Total Credits for Applied Technology Diploma 18