OST 1384 - Introduction to Customer Service 3 credits | Offered: As needed
This course is an introduction to the basics of customer service technology. Emphasis is on enhancing customer relations skills, building a rapport with customers, and improving communication and negotiating skills. Students will learn how to respond to customer requirements and to efficiently handle difficult situations.
Click here for the Summer 2020 Class Schedule
Click here for the Fall 2020 Class Schedule
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