Aug 08, 2020  
2016-2017 Catalog 
2016-2017 Catalog [ARCHIVED CATALOG]

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OST 1384 - Introduction to Customer Service

3 credits | Offered: As needed
This course is an introduction to the basics of customer service technology. Emphasis is on enhancing customer relations skills, building a rapport with customers, and improving communication and negotiating skills. Students will learn how to respond to customer requirements and to efficiently handle difficult situations.

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